Voice over Internet Protocol (VoIP) counts to place and receive voice calls on the Internet. But what is VoIP in detail? It breaks audio data down into small packets, sends them through IP networks, and then converts them into audio data for the recipient. This process allows VoIP to mirror some telephone-like functionalities.
If you still have not decided about using VoIP or not, think about some of the most significant advantages of VoIP:
1. Lower Cost
It is cheaper to use VoIP than traditional telephone systems because it uses your Internet connection. On the other hand, traditional phones need to be installed with wires, maintenance fees, and sky-high phone bills. Experts say it takes around $800 to set up a VoIP system for 12 team members, which is cheaper than the $2,500 required for a landline.
What is VoIP most suitable for in terms of its cost? Its rate works well for small to medium-sized businesses looking for a more affordable yet feature-packed alternative to landlines. However, you also need reliable and fast Internet service to continue supporting your VoIP system.
2. Better Customer Experience
A few features make answering customer calls using VoIP a pleasant one. Call queueing helps direct the flow of the calls to the correct department. Call takeover makes it easier for the more experienced employees to get the call when needed. Auto attendants entertain customers first before passing them off to an available agent.
What is VoIP, and what does it have to reduce customer wait time and increase customer service satisfaction? Make sure to ask your provider these questions. Connect with your customers better through a reliable VoIP service.
3. Greater Mobility
What is VoIP phone service in terms of mobility? You might be curious about this if you plan to move your business soon. VoIP packages usually offer nationwide or even global coverage.
In contrast, telephone companies mainly limit their coverage to larger cities. If you were to move to a smaller area not covered by your current provider, you might need to switch to a local provider that does. It would mean waiting for an on-site visit, getting the approval, and waiting for the installation to finish.
VoIP supports remote work setups. Employees can do their job anywhere in the world as long as there is an Internet connection. They can continue making business calls via VoIP without racking up costly roaming charges. VoIP service suits the flexibility businesses need during the pandemic that forced them to go remote.
5. High-Quality Audio Technology
VoIP services use Wideband technology to provide clearer HD audio. It fosters more natural conversations and highlights several voices during conference calls. VoIP audio even has background noise-canceling abilities. On the other hand, the audio from traditional phone services uses narrowband codecs that cause lower quality calls.
6. Compatible with Mobile Devices
You might ask, what is VoIP and its compatibility issues? The good news is that VoIP services work with any mobile device, tablet, or laptop. The service provider usually has an app that allows you to use VoIP services on any Internet-enabled device.
Scaling up and down with VoIP is as easy as adding or removing lines from your online portal. You can add more lines, connect new staff, and add new locations, particularly during peak season for calls.
It is more hassle to add more lines to your landline. Phone companies need to add more wires and hacks if you want new phone lines. You can have two- or four-line systems, but an on-site PBX system needed for higher capacity is quite costly.
8. International Calling
What is VoIP in terms of coverage? It is yet another question for businesses with international transactions and remote workers based in different parts of the world. Fortunately for these businesses, VoIP services may include unlimited international calling, which you cannot find in traditional phone services. Even if you don't have an unlimited plan, international calls still cost cheaper through VoIP than a landline.
Should you get VoIP services? It helps if you know the answer to "what is VoIP and its advanced features?" These include video conferences, call queues, conference calling, business text messaging, integrations, and call analytics.
Call queues, for instance, aim to cut customer wait time and distributes calls to the correct department.
Call analytics help you check how effective your employees were on the phone. Data gathered can also train better employees and make informed business decisions.
Have you decided to use VoIP service? Try Swift Systems and our VoIP phone system for Windows. Its key features include call recording, auto attendant, call routing, conference calling, call queueing, call logging, etc. Contact Swift Systems today to learn more about our VoIP services and how these can help you!