Nestled between Gaithersburg, Potomac, and Bethesda, Rockville is home to its fair share of businesses. While DC-area businesses get the lion’s share of attention from some managed IT companies, it’s important not to forget about the businesses in Rockville and the surrounding areas. In fact, utilizing managed IT services in Rockville is crucial when it comes to protecting your business.
The first thing you need to figure out, as a Rockville business, is what type of managed IT services company best fits your needs. IT services today involve much more than just fixing a stubborn computer. Managed IT services companies work with businesses on technology infrastructure – which includes everything from installation and maintenance – as well as security, technical support, recovery solutions, and even ransomware protection.
When looking for the right managed IT services in Rockville and the surrounding areas, here are a few things you should keep in mind.
Your office, as well as your business, is filled with technology. As we all know, technology can be a little finicky sometimes. Your computer might not want to load the right programs, or your printer had decided to stop printing.
While these issues are annoying for sure, they pale in comparison to some of the larger issues that could happen at your business. When there’s an issue with a server and your employees can’t access the files they need to work, you’re hit with downtime, which drains productivity and your company’s finances.
Your business needs to have the right managed IT services in Rockville, and hiring the best IT company will help with that. Some IT companies might have relatively inexperienced workers, but would you want to trust your technology infrastructure to someone who might not know exactly how to fix the issue? The best managed IT companies make sure they have experienced experts on their staff.
Your business uses a network of some type – even if it’s just to run email. For businesses in Rockville and the surrounding areas, company files are stored on a server, which is connected to employees by a network. It doesn’t matter if the files are stored on-site or on the cloud, employees access needed information via a network.
Attacks by hackers across the world have been in the news a lot lately. These hackers will do what they can to find an exploit in any type of protection you have set up for your network. Once they get in, they can steal sensitive materials, emails, passwords, or they leave viruses or malware.
For the best managed IT services in Rockville, your company needs to find an IT company that uses industry best practices for security policies, as well as best-in-class security products to minimize your company’s risk. This includes using advanced firewalls, state-of-the-art antivirus and anti malware programs, and much more.
Ransomware attacks by hackers have also been in the news. Ransomware is particularly concerning because, once infected, your company has one of two options: pay the ransom to get a key to unlock the encryption (which is not recommended), or completely wipe your servers and everything that has been infected and start over from scratch.
When you’re looking for a managed IT services company, be sure to ask them how they handle ransomware attacks. One of the best ways IT companies can protect your business is by using Sophos’ Intercept X, which not only protects your business from a ransomware attack, it can go back and restore your files if ransomware somehow manages to get through.
It’s not just ransomware that could cause your business to lose files. Unfortunately, no matter where you work, the human element is always an issue. Accidents happen, and files might disappear or, even worse, all of your files might be deleted in one severe “oops” moment.
Unfortunately, there isn’t much your business can do to protect itself from the human element, but whenever something bad does happen, it’s great to have a contingency plan in place. That’s where the right managed IT services in Rockville can help.
The best managed IT services companies will have a variety of backup solutions available for you. These backups run all the time, meaning if something is deleted, or if everything on your server is wiped in an “oops” moment, a backup can be used to restore everything.
When you need technical support, it’s usually something that needs to be addressed and fixed sooner rather than later. Having to wait for an answer is certainly not an option.
At the same time, technical support issues don’t just happen during normal business hours. Your business might stay open 24 hours a day, and if the technical support personnel punches the clock at 5 p.m. every day, it doesn’t help your company at all.
No matter the situation, the managed IT services company you hire needs to be able to provide you with 24/7 support. It also helps if they’re local, so someone can come to your business to look over the issue if it’s not something that can be fixed over the phone.
There are a lot of IT companies out there, so sifting through them all could be tedious and a bit time consuming. Fortunately for your business, the best in managed IT services in Rockville is just around the corner.
Swift Systems, the premier managed IT services company in Rockville and throughout Maryland, has helped businesses just like yours for almost 20 years. We’ve always been local, and we like helping local businesses succeed.
At Swift Systems, we only hire Tier-II and above professionals, so you can rest easy knowing your company is in good hands. For more information on how we can help with managed IT services in Rockville and the surrounding areas, contact us today – or call us at 301-682-5100. We look forward to hearing from you.
IT systems are foundational to modern businesses. Too often, that foundation is unsteady. Unpredictable outages, insecure networks, and unreliable performance from mission-critical systems can jeopardize your entire business.
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