General Phone System Features

• Call Logging, Call Reporting
• Blind Call Transfer, Attended Call Transfer
• Call Forward on Busy or No Answer
• Call Routing (DID) / Caller ID
• Conference Calling
• Auto Attendant / Digital Receptionist
• Voicemail / Music on Hold
• Ring Groups & Hunt Groups
• Central Phonebook
• Call Parking & Pickup
• Call Queuing
• Call Recording (Barge-in, Whisper, & Listen included in the Call Center Edition)
• Dial by Name
• MWI - Message Waiting Indicator
• BLF Status Updates
• Conference Rooms
• Intercom
• Paging

Management & Scalability

• Web-Based Management Console
• Configuration Wizard
• Real Time Web-based System Status for Admin Users
• Integrated Web Server
• Automated Restore & Backup
• Firewall/NAT Friendly Configuration of External
• Remote Extensions via Tunnel
• MS Windows Server Certified
• Integrated Enterprise Database (PostgreSQL)
• VMware / Hyper-V Compatible

On-Screen Softphones

• Supports Windows, Android 1, iPhone 4.0, & Up
• Manage Softphone from Management Console
• Includes Tunnel to Avoid NAT Problems
• Auto-Provisioning / Remote Configure

3CX MyPhone

• Web-based Utility or Desktop Install
• Transfer Calls
• Shows Incoming Calls
• Shows Caller ID
• Shows Personal Call History
• Divert Calls to Voicemail
• Queue Monitoring
• Shows Status of Other Extensions
• Run as Presence Monitor with Desk Phone

3rd Party Application Integration

• Microsoft Outlook Integration
• Salesforce Integration
• HTTP API to Integrate with any Web CRM
• Microsoft Exchange 2007 Unified Messaging

Devices & Providers

• Supports Popular IP Phones
• Supports VoIP Gateways & cards
• Make and Receive Skype Calls
• Supports Popular SIP /VoIP Providers
• SIP Trunking Support

Unified Communications & Mobility

• MyPhone Self-Service User Portal
• Receive Voicemail via Email
• Make Video Calls
• Advanced Forwarding Rules Based on Caller ID, Time, & Type of Call
• Integrate Branch Offices with 3CX Bridges
• Standards-based Presence Information
• Integrated Fax Server
• Receive Faxes via Email as PDF

IP Phone Management

• Automatic Phone Provisioning
• Remotely manage IP phones
• Manage IP Phones Network-Wide
• Plug & Play Support
• Provision Network-Wide with Correct Settings
• Restart one or all Phones Remotely
• See & Update Firmware Network-Wide