I can't log on to the mail server and get my mail.

I want to log in to the web interface, but what is my username?

What is my password? / I forgot my password.

How do I send mail using the web interface?

How do I attach a File using the web interface?

Can I attach Multiple files?

How do I receive mail?

How do I reply to mail?

How do I add mail accounts?

Can I use Microsoft Outlook, Outlook Express or Eudora Light?

How can I automatically forward mail to another address?

How can I setup spam protection for my domain?

I can not find the answer I need.

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Q: I can't log on to the mail server and get my mail. - top

It is important to use the correct URL.mail.yourdomain.com ( Swift Systems also creates a "user friendly" redirect for you at www.yourdomain.com/mail during initial setup that will take you to the mail site for your domain, but your system administrator may change that.)

Q: What is my username? - top

Your user name is the name to the left of the @ symbol in your e-mail address, and does not include your domain. For example, if your e-mail address is kim@mydomain.com than kim would be the username.

Q: What is my password? / I forgot my password. - top

In this case you would have to contact your domain's email administrator or the mail administrator at Swift Systems by sending an email to support@swiftsystems.com. Remember passwords are case sensitive.

Q: How do I send mail using the web interface? - top

After successfully logging in, "Compose" will appear as an option button or link, click it, then fill in the appropriate TO:, and SUBJECT: fields, type the message and hit send. Note: You only have 20 minutes to complete the message.

Q: How do I attach a File using the web interface? - top

Click on the "Attachment" button. Click on the "browse" button, select the file you want to attach, click on the "open" button, then click on the "attach" button. You will be returned to the top of the page to continue or send.

Q: Can I attach Multiple files? - top

Yes, just repeat the above process. You might want to consider zipping the attachments. This will make 1 smaller file to send.

Q: How do I receive mail? - top

After successfully logging in, click on the "Read Mail" button on the left.

Q: How do I reply to mail? - top

After successfully logging in, and reading message, click on the "Reply" button.

Q: How do I add mail accounts? -top

Only administrators can add accounts. Log in as the administrator. Click on the "User Administration" option at the bottom of the page. Click on the "Add" button. Fill in the appropriate fields, and be sure to click on "Save". It is also recommended that you log in using that account and check all user settings.

Q: Can I use Microsoft Outlook, Outlook Express or Eudora Light? - top

Yes. This is actually encouraged to keep the mailbox size down. Just fill in the appropriate mail server addresses on the client software. Such as MAILSERVER: mail.yourdomain.com USER ACCOUNT you@yourdomain.com

Q: How can I automatically forward mail to another address? - top

Log in using the administrator account. Click on "Alias Administration". Click on "Add". Fill in the "alias ID" fields with the username. Place the forwarding address in the "Destination" field. Multiple destinations may be entered. Be sure to click on "Save" to save changes. Note: If the alias is the same as an existing username, The user will never be able to check his mail on the web.

Q: How can I setup spam protection on my domain? - top

Follow the instructions on http://www.swiftsystems.com/support/mail/spam/spam.aspx for basic spam configuration information. There are links on the bottom of that page which will explain advanced options.

If you did not find what you needed here, please send an e-mail to support@swiftsystems.com and let us know how we can help - top