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How To setup and use Auto Responders

Create a normal mail account with the account name you want to use for auto-responses.
Log in as that new user.and select "Auto Response" from the "Personal" menu.
The next screen will have three fields; Mailbox, After responding, forward mail to, and Message.
1. Leave the Mailbox field set to "Main" (default).
2. Set the After responding, forward mail to field to an e-mail address you wish the inbound e-mail (that was sent to the autoresponder) to be forwarded to. If you leave this field blank then the e-mails will simply be stored in this account. This can be bad if left unchecked as a mailbox that is extremely large will become very slow at generating auto responses.
3. The Message field should contain the subject and body of the auto message you want sent as follows: The first line of message is used as the subject line for automated response. It must be less than 80 characters long. After selecting a mailbox, press "Update" to view current autoresponse message. Press "Save" to update autoresponse message. This message will be sent once to each user that sends you mail and is limited to 1024 characters. This feature is disabled if the text box is empty. Forward Mail UserID must be between 3 and 30 characters long.

Example:

If you wanted to create an autoresponder that would tell someone that you received an order and that a sales person would contact them to confirm the order you would also want to make sure the original order was forwarded to the sales person so that he/she could follow up. You could create an e-mail account at your domain like websales@mydomain.com and in that accounts "Auto Response" features set the mailbox to "Main" which is the default, set the forwarding address to joesalesguy@mydomain.com and put the following in the "Message" field:

<Line1> Order Confirmation

<Line2> Thank You for your recent order placed on our website.

<Line3> Your order has been forwarded to the sales department and

<Line4> someone will contact you during business hours to confirm

<Line5> the order you just placed. Thank You

Do Not put line numbers in your configuration, that is put here to help illustrate the concept.

Now when a user sends mail directly to your autoresponder address of websales@mydomain.com , the following things will happen in order.

An auto response will be sent out to the sender with the subject "Order Confirmation" and the body of the message will contain lines 1-5 as seen above. (Yes, the subject line, line 1, also ends up in the body of the message)
The original inbound mail will be forwarded to joesalesguy@mydomain.com

* Please note if you want the autoresponder to respond to mail sent in from web forms it is important that you have the form re-set the reply-to address to the users e-mail address (which you must collect via the form). Otherwise you will send auto-responses back to the web server which will reject them and your customers will go without the response.

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